The Computer Locks Up in the Middle of the Assessment.

Windows Computers: If the computer stops responding and Ctrl-Alt-L does not bring up the Login window, press the Ctrl-Alt-Delete keys (all at the same time). Afterwards, click the "Task Manager" option. This will open Windows Task Manager, but it will be hidden underneath the assessment window. Make it appear over the assessment window by pressing and releasing Alt, pressing and releasing O, then hitting Enter. If nothing happened, start from the beginning by pressing the Ctrl-Alt-Delete keys (all at the same time). Click on the Applications tab and look for one or more MIDSAs. Click on the top one to highlight it and click the End Task button at the bottom. Repeat until there are no MIDSAs in the white window. You can then relaunch MIDSA.

Macintosh computers: Choose Force Quit from the black Apple menu or by simultaneously pressing the Command, Alt, and Escape keys. Choose MIDSA from the list.

NOTE: You may have to restart the computer if you cannot relaunch MIDSA.

To resume the assessment, launch MIDSA, login and choose Resume Assessment from the workspace or from the Assessment menu in the menu bar. The program will start at the beginning of the section the respondent was working on when the computer froze. This means the respondent may have to redo some questions (usually no more than 20).

You Deem a Question Inappropriate for the Respondent.

This happens most frequently because the respondent has made an earlier error. For example, he thinks he said he never had sex before he was 18 and now he gets questions about his teenage sexual activities. If you judge that he cannot answer accurately, you can skip the question. Enter Ctrl-Alt-S (all held down at same time). MIDSA will ask you to login and then to describe why you skipped the question. Be warned that you have to go through the Ctrl-Alt-S sequence for every question he wants to skip. An alternative choice is to have him enter a standard answer and make a note to the administrator.

A Screen with Multiple Questions Is Cut Off at the Bottom.

This is a rare problem and is usually caused by an unusual screen resolution. The long-term solution is to change your screen resolution to 1024 x 768 or higher.

To save the current assessment:

1. Jot down the questions and answers on the screen.
2. Press Ctrl-Alt-S and choose Skip in the resulting screen.
3. Email MIDSA user support with the questions and answers and the Respondent Data file. We will add these responses to the response file and create a corrected report.