MIDSA Help Center

Top Suggestions
request-reports-icon

Request Reports

If the assessment was given in this MIDSA, you can immediately request a report. If the assessment was completed in a remote computer, import completed assessments BEFORE requesting a report.

If the Request Report icon is greyed out, it means you have no assessments for which you can request a report. See the Troubleshooting section below for further information.

  1. Choose Request Report from the workspace or Report in the Respondent menu.
  2. MIDSA displays a table that lists all respondents with a completed assessment but no report. Click on the checkboxes next to the respondents for whom you want a report. (You can request up to 10 reports at a time). Then click the Get Report button at the bottom.
  3. MIDSA displays the login dialog. This is to protect your from unauthorized purchases. Enter your username and password, then click the Login button.
  4. MIDSA displays the information for the respondent(s) you chose. If this is correct, click the Next button.
  5. The next page determines where the report will be saved.
    • Unless you tell it to do otherwise MIDSA will save your report in a Reports folder inside MIDSA in your Documents. If this is acceptable to you, click the Next button.
    • If you want your report saved elsewhere, click the Browse button. A standard navigation window appears. Click on the appropriate folder in the navigation window if it is visible or make it visible by clicking on the dropdown menu. Your report will be saved in the folder that appears in the File Name (Windows) or Save As: (Macintosh) text field. Click the Save button, then the Next button.
  6. Your report is generated at MIDSA Central and sent to your computer. A timer marks the progress. When it is done MIDSA will confirm whether the report generation was successful. if you had the report saved in the Reports folder, you may go directly to it by clicking the View Reports button.
  7. Click the Finish button to return to the workspace.

Troubleshooting Getting Report

Your Password is Not Accepted

Make certain you are entering a Single User or Administrator password, with capitals and small letters as you originally input. If you try this repeatedly without success, you can contact MIDSA support to get a temporary username and password to reregister. If this happens, it will not disturb your ability to get a report.

The Respondent for Whom You Want a Report Does Not Appear in the Respondent List or the Request Report Assistant Will Not Open (it is greyed out)

This may be caused by any of the following:

  1. The assessment was given in the Administrator MIDSA but was not terminated.
  2. The assessment was given in a remote MIDSA but was not properly imported from the Completed Assessments file provided by the Session Manager.
  3. All respondents with completed assessments have been made inactive.

To address these three issues:

  1. To check whether the assessment was terminated in this MIDSA, choose Resume Assessment from the Workspace or the Assessment menu. If the respondent appears on the list of assessments, he has not been terminated. Choose him and when the assessment appears, type in the ctrl-alt-L sequence and login. The Assessment Options menu will appear. Choose End (you want to get a report).
  2. To import completed assessments from the Session Manager's file, choose Import Completed Assessments from the workspace or Reports menu under the Respondents menu and follow the instructions. You will need a Completed Assessments file from the Session Manager.
  3. To make respondents active so you can request a report, choose View Respondent List from the workspace or Edit/View History from the Assessment menu. First, choose the Inactive filter from the drop-down list at the top of the page. Then highlight the respondent of choice, choose the Edit button and click on the radio button next to Active. Finally, choose the Active filter from the drop-down list at the top of the page.

If none of these actions work, contact MIDSA support, who can generate a report for you.

Your MIDSA is Unable to Connect to MIDSA Central

This may be because your computer is not connected to the internet or because there is a problem at MIDSA Central or because the security measures in your organization prevent the connection.

  1. To check your connection, open your favorite browser (e.g., Internet Explorer, Firefox, Chrome, Safari) and connect to a reliable website. If you can make links on that website link, you are successfully connected to the internet.
  2. Wait two minutes and then try requesting a report again. This will ascertain whether MIDSA Central was the problem because MIDSA Central restarts itself after two minutes.
  3. If you have internet and you gave MIDSA Central time to restart, the problem is likely in the protection your IT personnel have implemented. If you want a report before they can give your proper access, contact MIDSA support and we will generate a report for you and email it to you.
You Cannot Find the Report

You got no error message, but you cannot find the report. The report is an Adobe Acrobat (.pdf) file. MIDSA puts it in a Reports folder inside the MIDSA folder in Documents unless you told it to save the Report elsewhere. To view it first log out of MIDSA and then navigate to the Reports folder.

The following error message appears: "The archive cannot be accepted because it contains invalid data."

First, check that it is a Completed Assessments.zip and not an authorization file (.auth). If it is the former, email the Completed Assessments file as an attachment to midsa@midsa.us. In your email message, describe the events leading up to the error (what you did, any unusual events such as lights flashing). MIDSA support will create your reports and email them to you. If it is the latter, choose a Completed Assessments.zip file and try again.